Schroon Lake Marina (Schroon Lake, NY) is seeking a dedicated and customer-focused Parts & Service Manager to join our team. In this role you will be responsible for providing exceptional customer service and support. This is a dynamic role that involves assisting customers with their boat parts and service needs by providing accurate information and recommendations.
Responsibilities:
1. Customer Service Excellence: Deliver outstanding customer service by greeting customers, understanding their service requirements, and addressing their concerns or questions promptly and professionally.
2. Service Consultation: Consult with customers to identify their boat service needs, including repairs, maintenance, parts, and accessories. Assess the scope of work required and provide accurate time and cost estimates.
3. Service Recommendations: Utilize obtained knowledge and expertise to recommend appropriate services or repairs to customers based on their specific needs.
4. Create work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability; reviews plan with technicians.
5. Order Management: Manage service and parts orders, schedule appointments, and coordinate service timelines with the service technicians. Ensure that all required parts and supplies are available and ordered in a timely manner.
6. Documentation and Record Keeping: Maintain accurate and detailed records of customer interactions, service orders, and service histories. Update customer profiles and service files with relevant information.
6. Technical Support: Assist customers in understanding technical aspects of their boat, including troubleshooting, operation, and maintenance procedures.
7. Communication: Communicate effectively with the service team, technicians, and other departments to ensure smooth service operations and timely completion of customer requests.
5-6 days a week in season including at least one weekend day
4-5 hours a week off season. Also flexible for the right person to have the winter off.
email credentials to jacklatch@schroonlakemarina.com
CURRENT IN-HOUSE SPECIALS
As far as Schroon Lake Marina is concerned, any season is the right season to offer fantastic promotions to customers. This
includes springtime when you’re just pulling your boat out of storage, the middle of summer when you’re already out on the water, the end of fall when you’re starting to pack it in for the season, and the dead of winter when you’re dreaming about the summer and being back on the water.
Regardless of the season and no matter what the weather’s doing outside, keep checking back to see what great deals and promotions we’ve got going on for all you Capital Region boat-lovers who just want to spend summers on the water in amazing places like Lake George, Schroon Lake, and Loon Lake.
OEM SPECIALS
Everybody loves to get a deal, and boat enthusiasts and cottagers in the Adirondacks are no exception! Watersports equipment is expensive, and that’s why Schroon Lake Marina is always on the lookout for special offers, sales, deals, and savings that can be passed on to customers.
Sales are always limited time offers, and while that may mean you miss out on a few here and there, it also means there will always be
another one just around the corner. If you want to stay apprised about all the latest and greatest promotions being offered at Schroon Lake Marina, check back often to see what’s going on.
